I had an appointment for a pedicure on a Friday evening. I arrived, picked out a color and had my feet soaking. I was then told that there was no one to do my nails because a group of three people walked in. All of a sudden they couldn't find my appointment and they thought I said Gloria not Donna. They offered me absolutley no compensation and told me that no one would be doing my nails that evening. I have never experienced such a lack of professionalism with such a business before. I hope that this message will spread because they most definatley do not deserve business.