Terrible customer service incident at the 3050 W Broadway location in Vancouver. As a customer I have bought tires at this location twice (full sets without real incident except about a 20-30% mark up on their house brands) I went in for a routine air pressure check as the sign said free air pressure check etc. (1) I wasn't informed there would be a charge for removing tiny nail (2) therefore I wasn't able to choose whether or not to go ahead with the service (3) I was going to be gouged even more because I have 17 " tires (4) Employee had a smug 'don't give a sh*t' attitude - he said 'have a nice day' goodbye only because another customer walked in so that mitigated any further discussion.

Very upsetting way to start the day and definitely won't be back to this or any location for that matter

Another worker there casually lit up and started smoking right beside me and the car... not cool and probably not legal

Rude, Unprofessional and Appalling

Regrettably,

A Vancouver Customer that will never be back