I decided to get a Simmons mattress and compared the prices from the Bay and the Simmons Mattress Gallery (SMG)in Vancouver, on Broadway. SMG was disappointing in so many ways:

1. Dishonest business practice: The world of high end mattress is complex: number of coils, different kind of foam, and fabric. I paid for a mattress in the SMG on a Sunday before the store closed, only to find out that the salesperson sold me an lower end model, with fewer coils than what I clearly wanted and stated. I called back an hour later to cancel the order and talked to the sales Manager, Guy, first thing on Monday. I told him that I was sold the wrong thing. He said that he was going to charge me the transaction fee incurred by using my American Express credit card, which was $32. He said that he did not care that there was an misunderstanding as to the nature of the product. I was shocked! Even though it was less than 24 hours since the transaction took place and the mattress did not leave the warehouse. He said that I wasted their time for not buying their mattress! No where in Vancouver have I been charged a transaction fee for using a credit card. The man should have told me ahead of time so that I could have used another card or interac. he was plain spiteful!

2. Their warranty is a SCAM! I ended up buying a Simmons Mattress from the Bay, which has a straightforward comprehensive warranty. SMG'S? You have to have a certain type of bedframe, their special kind of lining, and moving the mattress around very 4 to 6 months for the warranty to be effective; or else, you cannot claim it.

I am happy with my Simmons mattress from the Bay and very happy with their service. Forget about SMG and go straight to the BAY instead!